Shipping policy

We currently ship to customers across the European Union, United Kingdom, United States, Canada and Australia using trusted third-party logistics partners. Below you'll find details on our processing times, delivery estimates, and how to track your order.

Order Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Processing times exclude weekends and public holidays.

Shipping Costs

  • Free shipping on all orders within the EU, UK, US, CA and AU – no minimum spend required.

Estimated Delivery Times

Region Estimated Delivery Time
European Union 6–12 business days
United Kingdom 4–12 business days
United States 6–12 business days
Canada 6–12 business days
Australia 4–12 business days


Note: Shipping times are estimates and may vary slightly due to customs processing or courier delays. The timeframes shown include order processing time. Most orders are processed within 1 business day, but please allow up to 3 business days during peak periods.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number and link. If you don’t see it within 3 business days, please check your spam folder or contact our support team for assistance.

Shipping Delays or Missing Packages

While we aim to meet all estimated delivery windows, delays may occasionally occur due to customs, courier disruptions, or seasonal demand.

If your package has not arrived within 15 business days of shipping, please email us at info@elarisbody.com and we will investigate the issue promptly with the courier.

Incorrect or Incomplete Addresses

We ship to the address provided at checkout. Please double-check your information before placing an order. If an order is returned or lost due to incorrect address details, we cannot offer refunds or reshipment.

Support

If you have any questions about your shipment, feel free to contact us at: info@elarisbody.com

Business Information

Company Name: Opal Oasis LLC T/A Elaris Body
Business Registration No: 2025-001644985
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801-6317, United States
Email: info@elarisbody.com
Phone: +1 (917) 728-1202
Hours of Operation: Monday to Friday, 8 AM – 6 PM Eastern Time
Response time: Within 24 - 48 hours