How can we help you?
Get answers to common questions, track your order, or reach our team directly. We're here to help.
Waiting on your Elaris order?
Enter your order number or tracking code to see your delivery status. You'll find both in your order confirmation email.
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Contact details
Company Name: Opal Oasis LLC T/A Elaris Body
Business Registration No: 2025-001644985
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801-6317, United States
Email: info@elarisbody.com
Phone: +1 (917) 728-1202
Hours of Operation: Monday to Friday, 8 AM – 6 PM Eastern Time
Response Time: Within 24 - 48 hours
Order & Shipping
We process orders within 1–3 business days after your payment has been confirmed. Most orders are shipped within one business day, but during busy periods it may take the full three business days. Processing time does not include weekends or public holidays.
Once an order has been placed, it cannot be changed or cancelled. Our system sends orders into processing immediately, so there is no opportunity to edit the items, shipping address, or cancel the order.
If there is an issue once your order arrives, you're still covered. Every order includes a 60-day return period, allowing you to return the product for a full refund.
As soon as your order ships, we'll send you a confirmation email with your tracking number and a link to track your package.
If you haven't received this email within 3 business days, please check your spam or junk folder first. Still can't find it? Contact us and we'll be happy to help.
Estimated delivery times, including our 1–3 business day processing period, are:
- United States, Canada, and the European Union: 6–12 business days
- United Kingdom and Australia: 4–12 business days
Shipping is free on all orders, with no minimum spend required.
Please note that these delivery times are estimates and may occasionally be affected by customs processing or courier delays.
Delays can happen from time to time due to customs processing, courier disruptions, or busy shipping periods.
If your package has not arrived within 15 business days after it has been shipped, please email us at info@elarisbody.com, and we'll investigate the shipment with the courier.
Returns & Warranty
We want you to feel confident when ordering from Elaris, which is why every order is covered by our 60-day money-back return policy.
If you'd like to return your purchase, you may do so within 60 days of the purchase date for a refund. To be eligible, the item must be returned in the same condition you received it, including the original packaging and all accessories. Returns that show signs of use, damage, or missing components may not qualify for a full refund.
Every Elaris device is backed by a 2-year warranty for your peace of mind. Once your device becomes part of your routine, you can enjoy it knowing that we're here to support you if anything goes wrong.
Our goal is to make sure you have the right product and feel supported long after your order arrives.
Our products go through rigorous quality testing before they are dispatched. Every single order is tested to confirm that the device is working as intended before it leaves our facility.
We also use thick, protective packaging to help prevent damage during delivery.
For extra peace of mind, every purchase is covered by our 60-day money-back guarantee.
We're happy to help. Simply email us at info@elarisbody.com within your 60-day return period and include:
- Your order number
- The reason for the return
- A few clear photos of the item in its original packaging
In some cases, we may also request a short video to better understand the situation.
Once your return is approved, we'll provide the most suitable return address based on your location. Return shipping costs are the customer's responsibility unless the item arrived damaged or faulty, in which case we'll cover the cost.
We're sorry your order didn't arrive in perfect condition, and we'll do our best to make it right.
Please take a few clear photos of the unused item and email them, along with your order number, to info@elarisbody.com. We'll arrange a replacement or guide you through the next steps.
To help us resolve the issue quickly, please contact us within 7 days of delivery. If it's been a little longer, please still get in touch and we'll do our best to help, although it may be more difficult to determine what happened as more time passes.
Once your return has been received, we'll inspect it and send you an email confirming that it has arrived and whether your refund has been approved.
Approved refunds are issued to your original payment method within 7–14 business days. Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.
If it's taking longer than expected, we recommend checking with your bank first. If you still need help, please contact us. We're always happy to assist.
HSA / FSA Payments
Because you're paying with pre-tax dollars, your savings come from your income tax rate - qualified customers save an average of 30%. This isn't a discount on the product: you pay full price, and the savings come from the tax advantage of your HSA/FSA account. Your exact savings depend on your individual tax rate.
A few things to check. The most common cause is being signed into Shop Pay - log out and check out as a guest instead. Also make sure you're shopping directly on our site, as HSA/FSA checkout doesn't work on third-party marketplaces like Amazon or Best Buy. If you're checking out as a guest on our site and still don't see the option, email support@truemed.com with the product name and they'll get it sorted.
Once you complete the clinical intake form, your Letter of Medical Necessity (LMN) is issued through your Truemed dashboard at truemed.com. Most are ready within a few hours, though it can take up to 1-2 business days.
If you haven't received yours yet:
- Log into your Truemed dashboard to check the status.
- Check your spam or junk folder for emails from Truemed.
- Make sure you completed the full clinical intake form (it may have timed out partway through).
If none of that resolves it, contact support@truemed.com.
Not every customer qualifies. Eligibility is determined by an independent clinician based on the health information you provided. For questions about your qualification outcome, please contact support@truemed.com.
Yes, though subscriptions follow the reimbursement flow. You pay for the subscription with a regular card, complete the qualification survey, then submit your LMN and receipt to your HSA/FSA administrator for reimbursement. The same LMN covers recurring charges for up to 12 months.
Yes. Split Pay lets you divide a single order across your HSA/FSA card and a regular credit or debit card. It's handy when your HSA/FSA balance doesn't cover the full order, or when your order includes a mix of eligible and ineligible items. Split Pay is available for one-time purchases only, not subscriptions.
If you paid with a regular card instead of your HSA/FSA card, submit your LMN and purchase receipt to your HSA/FSA administrator. The exact process varies by administrator, but it generally means logging into their portal, going to the claims section, and uploading both documents. If you need a hand with the process, contact support@truemed.com.
A decline is usually an issue with the card or account rather than with the checkout. Common causes are an insufficient balance, an inactive or expired card, daily spending limits, or your card issuer not recognising the merchant.
A few things to try:
- Check your HSA/FSA account balance.
- Confirm your card is activated and not expired.
- Contact your card issuer to ask about the decline reason.
- Pay with a regular card instead, then submit for reimbursement using your LMN and receipt.
If the issue persists, contact support@truemed.com.
Product & Safety
Yes. Every Elaris device is designed for safe, regular use at home. How often and how long you should use it depends on the specific product, so we recommend following the instructions provided in your user manual.
If you're new to a device, it's perfectly fine to start gradually and build up over time. If you experience any discomfort or if something doesn't feel right during use, stop using the device and consult a healthcare professional.
Our devices are suitable for most adults, but we recommend speaking with your doctor before use if:
- You are pregnant or breastfeeding
- You have an ongoing medical condition
- You have an implanted medical device, such as a pacemaker
- You have a light-sensitive skin condition (for our light-based devices)
If you're unsure whether a device is suitable for you, consulting your healthcare professional before use is always the safest approach.
We're unable to provide advice regarding individual medications. If you take any medications, we recommend speaking with your doctor or pharmacist before using our devices.
This is especially important if you take medications that may increase sensitivity to light. Your healthcare professional can provide guidance based on your personal medical history and circumstances.
For our light-based devices, such as our red light panels and mats, yes. Each device includes protective eyewear, and we recommend avoiding direct eye exposure to the LEDs during your session.
Our other products do not emit bright light, so eye protection is not required when using those devices.
Some of our devices, such as our light therapy products, may produce a gentle and comfortable warmth during use, which is completely normal. Other products, such as our sauna blanket, are specifically designed to generate heat.
Our products are generally well tolerated when used as directed. If you experience redness, overheating, discomfort, or any unexpected reaction, stop using the device and allow your body time to recover. If symptoms persist, please consult a healthcare professional.
